Choose the Impaq path, where learning is defined by your pace, space, and place.
Contact Us
Phone: 087 405 2233
Address: 7 Impala Avenue, Doringkloof, Centurion, 0157
WhatsApp: 064 880 4632
Delivery is only available in South Africa or Namibia. Optimi does not deliver to any other countries. Packages may also be collected in person or via courier from the Optimi warehouse in Centurion, Gauteng. Please note that packages are prepared for delivery/collection per order, and orders are not combined.
Where applicable, should you have registered more than one learner with Impaq, packages may not be ready at the same time due to stock availability and processing date.
Warehouse collection hours: Monday to Friday from 09:00 to 14:00. The warehouse is closed on weekends and public holidays.
December closure: The warehouse will close for collections on 19 December 2025. The last distribution date for 2025 is 12 December 2025. The warehouse reopens on 5 January 2026.
Please note: Delivery is subject to stock availability, with 2026 parcels available from mid-November 2025.
Tutors and Schools may only be able to order current academic year stock up until mid-August of the relevant year. Kindly contact your consultant to confirm the availability of stock.
Impaq clients: To track your order availability for collection/delivery on my Impaq, click on Stock Summary in the Delivery block (underneath Guardian details).
A third-party courier delivers Optimi’s products. Courier fees are not included in the package price but are included in the final quote upon registration. Your order will be processed once the fees (per the final quotation) have been allocated to your account. Packages are delivered within seven (7) to ten (10) working days from this date. Please ensure that the correct delivery information is provided as per your quotation. You will be notified via email and SMS once your package is shipped from the Optimi warehouse, and you can track your package using the tracking code.
To receive a delivery in Namibia, you will need to:
Once all the required documentation has been received and approved by Optimi, the package will be shipped. Delivery from this date generally takes place within seven (7) to fifteen (15) working days. You will be notified via email and SMS once your package is shipped from the Optimi warehouse. You can also track your package using the tracking code sent to you.
Packages may be collected in person or via courier from the Optimi warehouse in Centurion, Gauteng. Your order will be processed once the fees (as per the final quotation and agreement) have been allocated to your account. Packages are ready for collection within three (3) to five (5) working days from this date. You will be notified via email and SMS once your package is ready for collection. Please do not attempt to collect your package before you have been notified that it is ready for collection. A valid ID or driver’s license is required for the person collecting the parcel. We will also require the following information:
Collecting on behalf of a learner (Courier/Account Holder/Guardian/Tutor):
Collecting on behalf of a tutor business:
Collecting on behalf of a school:
Please note that parcels must be collected within 3 months of receipt of notification for collection. Should the parcel not be collected on/or before the deadline provided in the email notification, Optimi retains the right to dispose of, donate or resell the stock.
The delivery address cannot be changed once the deposit (where applicable) or full payment has been received by Optimi. The delivery address may be changed before the application is finalised or the order is placed, and before the quote has been accepted. The address may also be changed for future orders. In extenuating circumstances, should the address need to be changed after the parcel has left the Optimi warehouse and before reaching the client, the cost will be for the account of the client.
We aim to provide all the items ordered at the same time. Unfortunately, stockouts may occasionally occur. If certain items are not in stock, your package will be held back until the stock is received. Your full package will, however, never be held back for more than seven (7) working days. Your order will, therefore, be partially processed and dispatched as more than one parcel. The items not included in your package will show as ‘back order’ items on the delivery note. The lead time for the missing items will depend on the supplier’s printing/delivery schedule.
It is your responsibility to carefully check that all items have been delivered to you (per the delivery note). Should you notice that an item has not been delivered, please notify us within seven (7) business days of receiving the parcel.
You are responsible for checking that all the items you receive are in good condition. Should you notice that an item has been damaged, please notify us via email within seven (7) business days from receiving the package. The following information must clearly be indicated in your written notification:
Please send photographs as proof of the damage when submitting your complaint. One of our consultants will contact you to assist.
Please refer to clause 7 of this policy for the contact details of the relevant departments.
Impaq homeschool and online school clients must refer to the relevant cancellation policies available at the following links:
Tutor businesses and schools may return an order and receive a refund, subject to the following conditions:
Please note that delivery fees are non-refundable, and Optimi will not be liable for the return shipping costs.
For any queries, changes, cancellations and/or returns, please contact:
Impaq clients: info@impaq.co.za
Tutor businesses: tutorsupport@impaq.co.za
Schools: support@teach360.co.za